Piedmont Natural Gas has been designated most trusted utility brand among residential customers, according to a new report based on surveys of customers of the nation’s 129 largest utilities.
The Cogent Reports 2017 Utility Trusted Brand & Customer Engagement: Residential study ranks utilities based on their relationships with residential customers. Among the factors measured are operational satisfaction, product experience, and brand trust.
Piedmont’s score on Cogent’s Brand Trust Index placed it second among all natural gas utilities nationwide and also second among all utilities. Piedmont also placed second in Cogent’s 2015 study.
“We are thrilled to be recognized as the nation’s second most trusted utility brand for the second time in only three years,” said Frank Yoho, executive vice president and president of natural gas operations for Duke Energy. “We strive to earn our customers’ trust every day by maintaining a safe and reliable distribution system, providing excellent customer service and being a good community partner. We are pleased to know that our customers are aware of these initiatives and value our relationship.”
Duke Energy ranked among the bottom half of the list for trust among electric companies.