Thousands of Atrium Health patients across the Charlotte region could be eligible for cash payments as part of a $1.8 million class-action settlement involving the health system’s online patient portal.
The settlement resolves allegations that Atrium Health used tracking pixel technology on its website and, for a limited period, shared certain personal and health-related information with third parties, including Meta and Google. Atrium denied wrongdoing but agreed to the settlement.
The settlement applies to patients who had a MyAtriumHealth or MyCarolinas account at any time between Jan. 1, 2015, and April 10, 2024.
Eligible patients fall into one of two groups:
Group 1: Patients who accessed their online portal between Jan. 1, 2015, and July 31, 2019, are eligible to receive a proportional share of the settlement fund after attorney fees and administrative costs are deducted.
Group 2: Patients who had an account during the settlement period but did not access it during those earlier years may receive up to $10. Payments may be reduced if approved claims exceed the group’s $300,000 allocation.
Patients must submit a claim to receive a payment.
Eligible patients can submit a claim online or by mail through the court-approved settlement website. Claims must be filed by September 28, 2026. Alternatively, you could have a claim advisors handle it for you here.
The settlement administrator’s mailing address is:
Julie Roberts, et al. v. The Charlotte-Mecklenburg Hospital Authority
c/o Kroll Settlement Administration
P.O. Box 225391
New York, NY 10150-5391
