Yesterday evening, thousands of people were stranded at the Charlotte Douglas International Airport after a computer glitch shut down all flights in and out of Charlotte for over 12 hours.
Roughly 120 flights have already been canceled at Charlotte Douglas.
Last night at about 9pm, the airline tweeted that; “PSA Airlines, an American Airlines regional carrier, experienced a technical issue that caused them to cancel their flights for the remainder of the evening. Our team is working hard to resolve the issue as quickly as possible and accommodate customers.”
PSA Airlines, an American Airlines regional carrier, experienced a technical issue that caused them to cancel their flights for the remainder of the evening. Our team is working hard to resolve the issue as quickly as possible and accommodate customers.
— American Airlines (@AmericanAir) June 15, 2018
American Airlines sent out this statement via email:
“PSA Airlines, an American Airlines regional carrier, experienced a technical issue that has caused them to cancel their flights for the remainder of the evening. The total number of canceled flights is approximately 275 (about 120 in CLT).
Our team, in coordination with PSA, is working hard to resolve the issue as quickly as possible and take care of our customers by accommodating them on mainline flights or other regional carriers.
We never want to disrupt our customers’ travel plans, and we are sorry for the trouble this caused. Our customer relations team will be reaching out to all of those who have been impacted by this issue.
Customers are encouraged to check their flight status on the American Airlines app before heading to the airport.”
According to airline officials, the incident is unrelated to a separate glitch on Wednesday that shut down operations on AA, kiosks, and the airline’s mobile app;
We experienced a brief technical issue impacting several systems including https://t.co/rZn1O8tOMy, our mobile app and self-service kiosks at airports. The issue has been resolved and we apologize to our customers for the inconvenience.
— American Airlines (@AmericanAir) June 13, 2018
Customers stuck in Charltote were provided with hotel vouchers and Charlotte residents were reimbursed for their canceled flights.
The city of Belmont was quick to jump on the opportunity for new potential visitors;
If you are stuck at @CLTAirport, you can Uber over to Belmont & enjoy our locally owned shops & restaurants. We are only 6 miles west of you. #CLT #BelmontNC @AmericanAir https://t.co/W0W7F0bR7N
— City of Belmont (@cityofbelmont) June 15, 2018
The cause of the glitch was under investigation.
Normal flight operations are now expected to resume at 12 p.m. Friday.
.@AmericanAir says @PSAAirlinesInc flights will resume at noon today. Please check with the airline on the most updated status of your flight. All quiet on Concourse E. pic.twitter.com/S7stMk3410
— CLT Airport (@CLTAirport) June 15, 2018