Overcoming Workday Post-Production Hurdles


So, you’ve implemented the cloud-based solution Workday. Hooray! This wise business move will give you the speed, agility, and connectedness you need to compete in this topsy-turvy business environment. But don’t kick up your heels just yet. In fact, implementation is just the beginning. That is, if you want to get the most from your Workday investment. We assume you do. The bottom line is, you’re going to need help clearing all the challenges that come with such a momentous deployment. Keep reading for what you need to know about overcoming Workday post-production hurdles. 

The Beginning

The idea is to have your fancy new apps perform how they did in those Workday demos, am I right? As well you should. It’s also to get your people to embrace this new solution, and to wring the most from your investment. But the bottom line is that to do it right, you must have the wisdom and foresight to look past implementation.

Why? Well, you’re going to confront some issues, as you would expect with such edgy and complex technology. Such challenges can take all the fun out of a successful deployment, and in fact set you back. The last thing you want is your system sitting idle while your IT team tries to figure out what’s wrong, let alone how to fix it. You also don’t want to have to go through a dreaded re-implementation. We can all agree that that would be terrible. The answer to all this is external support, and some support is better than others.

What are Possible Challenges?

Oh, they run the gamut, but you certainly want to be assured that security is working properly and that you can be quick about those year-end reports that, thanks to your new Workday system, are based on complete and accurate data. Invariably, once Workday is live, you will still need assistance with updates, maintenance, and bug fixes. The fact is that enlisting help will save you beaucoup time and money.

How Do I Know if I Really Need Post-Deployment Help?

Well, companies that do not have the “can do” ability in every module to keep their instance going, certainly do need such assistance, as do those that can’t manage their subscription or don’t have what’s needed to keep up in this wild and wooly business environment. You also need help if you aren’t ready to build, assess, and perform updates, or if you don’t have a feel for what you’re going to do next with Workday. What’s more, if you aren’t on top of required maintenance, or aren’t regularly transmuting knowledge should a takeover occur, then, yes, you do need external assistance such as a human resources management application.

Tell Me About Workday Partnerships

Workday already knew you’d need post-production support, so it put together a hand-picked team of global systems integrators and regional organizations that, among other things, help clients continually adopt nascent capabilities. You can bet that these services partners are trained through and through on all things Workday and have the know how to help you get all you can from your Workday investment. Mercer is among these two-dozen or so partners.

Tell Me About Mercer

A Workday partner for eight years, Mercer focuses on, and is a global leader in, health, talent, investments, and retirement. The consultant has clients worldwide, and around 20,000 employees to service them. If you want a solid blend of robust Workday and business expertise, then Mercer’s your go to. 

But How Can Mercer Help Me Post-Production?

It’s important to note from the get-go that Mercer understands that each company’s configuration is as unique to it as its requirements. There’s no one-size-fits-all approach here. When it comes to post-production duties, Mercer will be around to make sure your team can process tasks, troubleshoot problems, and fully grasp their module so that it can deal with the latest innovations on deck.

And if you want to talk empowerment, Mercer makes sure that your team maximizes your system in all enabled functional areas. Another important thing it does is develop a deep knowledge base. Why? So that when the future arrives, you’ll be ready.

As if that weren’t enough, Mercer will help you gain a comprehensive understanding of Workday’s full capabilities. You want to know what all the iPhone you paid a pretty penny for can do, right? Well, it’s kind of the same thing here. Mercer can provide you with a holistic evaluation of your environment and every functional area.

What About Bi-Annual Releases?

Yes, Mercer will handle those Workday releases and will get together with your team to figure out the optimal and latest features for you to put in place. Doing so will save you not only the trouble but loads of time as well.

And Open Enrollment?

Not to worry, because all staffers will be in Workday during your organization’s open enrollment period. During this crucial time, Mercer’s application management services team will assist in the configuration, testing, and support of your Workday tenants. This will make for easy data capture and the best UI for all employees.

What About Year-End Reporting?

You’re going to need clean data, dedicated time, and fast reporting, for successful year-end reporting. You can depend on Mercer’s AMS people to make certain that your configuration is on point so that you can seamlessly and efficiently get your year-end data together.

Now you know that when it comes to overcoming Workday post-production hurdles, you need help. And from our vantage point, Mercer has the experience and expertise to help you maximize your workday investment. After all, you don’t want to go through all the effort to deploy the technological marvel that is Workday, only to be stymied by issues that your IT team cannot handle alone. Mercer offers a team of dedicated consultants that will help you greatly with post-deployment navigation, freeing you to focus on your core business.