Internal vs. Outsourcing: The Value of Outsourcing to an MSP


Most businesses today need a robust IT services team to assist them with their operations. While on the quest for an appropriate IT services team, you may wonder whether to go for internal or outsourced IT services. To choose between the two options, you should weigh the pros and cons of both approaches before making a decision.

Whether you should go for an internal or an outsourced IT services team depends entirely upon the needs and goals of your organization. Keeping this in mind, let’s look at the value of outsourcing to a Managed Service Provider (MSP) in comparison to employing a full-fledged internal IT services team. 

When should a business opt for internal IT services?

An internal IT services department is beneficial if you’re a large organization with experienced IT staff who understand the different needs of your business and can support you without needing external technical assistance. If your business is dealing with confidential information or has a complex IT infrastructure, you should probably opt for an internal IT services team. 

When is outsourcing IT services necessary for a business?

Outsourcing your IT services will help you focus on your core business area and leave the nitty-gritty of looking after your IT requirements to a third-party company that does this for multiple businesses.

Suppose your business is looking to cut costs, increase efficiency levels, become more competitive, implement new technology quickly, or reduce risk. In that case, you may want to follow a strategy of outsourcing your IT services.

For businesses that operate in California, this company that offers San Diego IT services will help you do all this and much more.

How does outsourcing IT services to an MSP benefit businesses?

If you are in two minds about opting for outsourcing, you should first assess how outsourcing your IT services to an MSP can help your business. Let’s have a look at some of the key benefits you may get by outsourcing your IT services.

  • Helps you improve efficiency and stay competitive

Businesses that try to do their IT services in-house may have higher research costs, more significant development costs, and longer implementation times. As a result, your efficiency levels will go down. Furthermore, this is not an ideal scenario for businesses that want to stay competitive.

  • Helps you cut costs

Cost savings is crucial for any business that wants to make a profit. Outsourcing can potentially help you cut down your business costs by about 20-30%. You can save substantial amounts of money by outsourcing your IT requirements to an MSP, as it will help you eliminate the overheads of maintaining a full-fledged internal IT service team. 

  • Helps you get access to specialized expertise

By outsourcing your IT services to an MSP, you will get access to experienced staff who can help you with any technical issues. For example, suppose you are looking to integrate parts of your on-premise infrastructure with cloud services.

In that case, you can tie up with an MSP who has specific knowledge and expertise in carrying out this type of integration. Engaging an experienced MSP with sufficient experience will help your business perform its operations smoothly.

  • Get access to greater flexibility

By outsourcing your IT services, your company will gain more flexibility. When it comes to maintaining an in-house IT services team, you’ll have to pay their salary for all the working hours in a month regardless of whether they actually were needed for any task or not.

On the other hand, if you outsource your IT services to an MSP, you’ll just have to pay for work that needs to be done, and perhaps more importantly, get it done when you need it. What’s more, when it comes to an outsourced IT service provider, you can adapt their coverage to meet your company’s current and future requirements.