- Wyomingites came in first place (77%) when it came to having the highest healthcare insurance literacy score.
- South Carolinians emerged in last place with a score of just 43%.
- Interactive quiz included.
This is certainly the case when it comes to purchasing health insurance. Oftentimes, phrases and acronyms such as UCR, POS, or HMO can be complex, and it’s easy to get confused if you’re not certain what you’re covered for. Of course, reading the fine print is one part of the challenge, but understanding it is crucial. Duffy & Duffy, a medical malpractice law firm, conducted a survey (3,251 respondents) to establish where people are the most and least literate when it comes to health insurance. The survey discovered that overall, over 1 in 3 (39%) North Carolinians cannot correctly identify common acronyms or terminology linked to health insurance. This compares to a national average of 41%.
Respondents were presented with various acronyms and given a choice of 4 answers. When it came to identifying the meaning of ‘UCR’, concerningly, just 18% of North Carolinians got this answer correct: UCR stands for Usual, Customary and Reasonable. Some thought it stood for Urgent Care and Rehabilitation, while others assumed it meant Urgent Claims Receipt. A minority understood it to mean Ultimate Co-Insurance Rejection. It is described as the amount paid for a medical service in a geographic area based on what providers in the area usually charge for the same or similar medical service.
North Carolinians were also quizzed on the correct interpretation of the ‘POS’ acronym. 73% knew straight away that POS stands for Point of Service (Plan) – it is a managed-care health insurance plan that provides different benefits for using in-network or out-of-network providers. However, some incorrectly thought it meant Primary Out-of-Network Service, or identified it as Patient Opt-In Self-Insurance. Lastly, a few assumed it meant Policy Opt-Out Solution.
The third question, in which respondents scored highest overall, was to describe the meaning of HMO. 93% of North Carolinians overwhelmingly
When broken down across states, Wyomingites came in first place when it came to having the highest healthcare insurance literacy score: a solid score of 77%. Comparatively, South Carolinians emerged in last place with a score of just 43%.